My name is Brian Dougherty and I'm the owner of Animal House Pet Pros. We're located in the South Bay area of Los Angeles. We've been in business for over 14 years and in the early days there was no tailored software to manage all the day to day aspects of your business. Believe me, I looked. At the time, I used an old PC based customer management program called ACT! It did the job, but as my company grew, I needed software that would keep pace with the changing technology/times.
I tested every Pet Sitting software I could find online and none of them met my specific requirements. Those requirements were and still are: 1. Must be online 2. Ease of use 3. Good CRM and scheduling integration 4. Contractor/Employee access to their own schedules. 5. Customer billing and contractor/employee integration. Which means that billing and payroll are basically automated. I still have to print checks for some of my people, but by running a quick report I know exactly how much to pay each contractor/employee. Billing is similarly easy. It's as easy as running the invoice report for one client or all clients and then emailing to the client.
PetSitClick has easily saved me hours of manual entry each week. If you're not technologically savvy, that's ok. Scott Moore and the team get right back to you when you're in need. There are great video tutorials on their website to help walk you through the various aspects of the system. Last but not least, there is a great user forum where other PSC users will gladly lend advice on issues you may encounter.
B. Dougherty, Animal House Pet Pros
We started using PSC (as we call it proudly) approximately 5 years ago. Up until that point I was a small business owner with paper scheduling and loads of hand written notes. I was doing everything by hand and on google calendar. Walks would drop off google calendar left and right somehow and we were getting frustrated with the lack of reliability. We knew we had to find a great company that could help us keep track of our growing business, FAST. We researched about 7 other dog walking apps and chose yours because of the user friendly use, price, simplicity and also the amount of features that you offered that we needed. It was a great decision. We have not looked back since and I tell all the other walkers I know in San Francisco this is the best program to use for a small business and at the best price. I also tell them about Scott who is always friendly, always helpful and really quite always available for me with any questions I have. Since the point of moving to PSC, we have grown in size and profitability and our clients are more confident and recommend us more because we are more organized and reliable.
N. Spooner, Doggie Walks.net
My company has been using Pet Sit Click for several years and we love it. Before signing up, we tested two other popular pet sitting programs and found them both lacking in customer service. PetSitClick was easy to set up and start using right away. We use it to schedule sitters, securely store our client data, and enable all of our clients to log in and request services. The client portal gives our clients peace of mind, because they can log in and see that their pets are scheduled for services. All of our sitters use the GPS check-in which is an invaluable management tool and safety feature. PetSitClick has streamlined the way we do business and freed us from endless administrative tasks so that we can focus on customer service. The best part is, PetSitClick has phenomenal customer support and we have always had quick answers to our questions. It is obvious that the PetSitClick team is dedicated to continually developing their program, and they are very responsive to feedback. This service has been a large part of our success, and we highly recommend it.
N. Peeples, Furry People Pet Sitting
We’ve been using PetSitClick for several years for our pet sitting business and couldn’t be happier! The support team at PetSitClick is extremely responsive and helpful. New features are constantly being added and they seek out and welcome end user’s input and suggestions, implementing those suggestions quickly after thorough testing and review. Scott and his team have developed a fully featured product that has been a lifesaver for my company
Susan, Squeaky Toy Pet Services
Tails-a-Waggin 4U is a rapidly growing dog running, dog walking and pet sitting company home based out of Buffalo Grove, IL. PetSitClick brought Tails-a-Waggin 4U from an Excel spreadsheet and craziness to the best software technology in the pet sitting business in less than a week. What took days to complete, now takes minutes. This software is user friendly and tracks walkers, clients, pets, schedules, invoices, pet birthdays, payroll and soon keys. I just love the ability to run my business from my phone and tablet. Thank you for such a great product. Do yourself a favor and sign up today. It will be a changing day in your life.
P. Corey, Tails a Waggin 4U
As an owner of a fast growing and busy pet care service, being able to quickly manage information such as client and pet information, booking appointments, invoicing, scheduling and staffing it is vital to the daily operations of a successful pet care service. PetSitClick is one of the most user-friendly web-base software in today's pet industry. The intuitive design makes it easy to set up, learn and use. PetSitClick's customer service is always readily available to help and listen to what will help your business succeed in today's competitive market. PetSitClick gave us the edge to focus on what is important to us.... serving our customers and their pets.
M. Ferguson, Paw Approved Pet Service, LLC
PetSitClick has changed my life!
If you are in the pet care industry you know one of the biggest challenges is the scheduling and organization of all the information on each animal and client/pet parent.
PetSitClick has given us the opportunity to do what we do best, time to devote to the amazing animals we care for! The easy to use interface and technical support are top notch! Every time I've ever had a question the response has been quick, professional and extremely compassionate and friendly.
PetSitClick goes above and beyond any scheduling system for the pet care industry that I have ever seen, and believe me I tried tons of ways and different sites to organize my business when I began to grow and became unbearable not to have a system in place.
Also because PetSitClick can work with companies all over the world it has created inspiration for us to expand! Thank you so much for helping us make our dog walking/pet nanny business the best it can be!
Tiffany Thorsen, Who's Your Walkie?
PetSitClick has changed my life!I
I have been using PetSitClick for almost a year and I cannot even begin to express how grateful I am to have found this product. PetSitClick is simple to use and has made managing my pet sitting business much much easier. No more big desk calenders, writing my daily schedule down on paper, or bringing checks to the bank once a week. Your software makes it easy to keep track of my sitters, clients, pets, invoices, payments, and of course schedules. I also love that I can check and edit the schedule for those last minute changes right from my phone while I'm out on the go. Your software has really made pet sitting much easier for myself and my sitters. Thanks again for such a great product!
M. McVeigh, Fur-Endly Pet Care
I own a rapidly growing dog walking and pet care business in Chicago. This is the 7th year of business and I now employ 10 walkers and have close to 150 regular clients. We just started using PetSitClick in February and it has cut my work in half! It used to take me several days to invoice and pay my walkers, and all of our pet and client information was scattered throughout several excel sheets and google docs. Now I have all of my client information in one place, invoicing and payroll takes less than an hour each month. The system is very convenient for my walkers to use from their phones, which makes updating the schedule easy, and there have not been any missed walks due to scheduling error since we started using it. The customer service is excellent, all of my questions are answered promptly and a few of my suggestions for improvement have already been utilized. I like the clean and simple look of the site, and look forward to utilizing some of the other additional features in the future. I highly recommend PetSitClick to any pet sitting service, the price is very reasonable for the amount of time it saves you each month!
C. Ensign, Roscoe Recess Inc.
I own a young (but quickly growing ) Dog Walking/Pet Sitting Service in downtown Toronto. Before PetSitClick I was struggling to keep up with my book-keeping and managing my client base. I would spend countless hours when the long dog walking days were done, at my computer, trying to piece my life together; from manually recording walks, to responding to walk requests, to invoicing and scheduling consultations. I was stressed beyond words and couldn't understand why there wasn't some sort of solution that existed specifically for my business. So, I did some research and found PetSitClick. In Short this software has changed my life!!!! I have been using PetSitClick for the past 4 months and cannot even imagine at this point what my life would be like without it. I literally spend a fraction of the time updating information and doing my accounting. The user interface is simple to use and easy to navigate. My clients tell me regularly that they love the convenience of paying their invoices electronically directly from the link on their e-invoice. I know I love the convenience of just checking my bank account and finding the funds have been transferred (no more chasing clients down to collect payments). Thanks to this software, I am completely maxed out with my current clientele, and have a waiting list! I am looking forward to hiring my first employee soon and know that I will be able to manage this growth, no problem with the help of PetSitClick.
K. Cooke, The Village Dog Pack
As an owner of a fast growing and busy pet care service, being able to quickly manage information such as client and pet information, booking appointments, invoicing, scheduling and staffing it is vital to the daily operations of a successful pet care service. PetSitClick is one of the most user-friendly web-base software in today's pet industry. The intuitive design makes it easy to set up, learn and use. PetSitClick's customer service is always readily available to help and listen to what will help your business succeed in today's competitive market. PetSitClick gave us the edge to focus on what is important to us.... serving our customers and their pets.
M. Ferguson, Paw Approved Pet Service, LLC
Before we started using PetSitClick we were tracking our invoices and schedule on spreadsheets.
As we grew over 10 years it became difficult to keep track of payments in a quick and easy way. With Pet Sit Click we have been able to decrease our time spent billing each week by 80%. Now we have a fool proof system to determine and track overdue bills. As a Canadian business, we have to deal with the HST tax system. The expense category has allowed us to ditch all of the messy receipts and simply track our expenses along with our income. Their well-designed user friendly interface and excellent customer service team helped us to transition effortlessly from our old system to using Pet Sit Click, without a hitch.
Pet Sit Click has become an integral part of our daily operations and I can't imagine not using it.
Erin - Unleashed Admin Team, Unleashed in The City