For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.

Payment is due either prior to service or due at time of service. There will be no exceptions and a late fee will be added to the previous balance.

There will be a $25 service charge for any returned payments.

Cancellation Policy

·   Cancellations for visits within 24 hours will be charged in full

·   Cancellations for holiday visits within 72 hours will be charged in full.

Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled including travel time, if applicable. Clients will not have to pay for scheduled additional services not performed.

Tati’s Tails is not responsible for wilted, dead or otherwise unhealthy plants. Tati’s Tails will work hard to follow your written directions as precisely as possible, but cannot be responsible if the results are not favorable. Please place all indoor plants together on a waterproof surface in plain sight, as your pet sitter is not responsible for water damaged areas or missed plants.

Tati’s Tails is not responsible for damage to the home beyond the control of the Pet Sitter. This includes, but is not limited to, leaks, electrical problems, and acts of nature. In these situations, the company will attempt to contact the customer and then the emergency contact before making a subjective decision on dealing with the problem. All repairs and related fees (including emergency service time and coordination fees) will be paid by the client, or fully reimbursed to Tati’s Tails within 14 days.

Tati’s Tails is not responsible for any damage to property of the client or others unless such damage is caused by the negligent act of the Pet Sitter. Tati’s Tails agrees to remain insured by a pet sitting liability insurance entity during each service period. Tati’s Tails accepts no responsibility for loss to the premises if other individuals have access to a client’s home, or if the home is not properly secured.

At the time that service is booked, Owner will notify pet sitter of everyone who has been granted access to the home during the service period. All other individuals that visit the home will leave a log of their visit.

Tati’s Tails is not liable for any loss or damage in the event a burglary or other crime that should occur while under this contract. Pet Owner agrees to secure home prior to leaving the premises. Tati’s Tails will re-secure the home to client instructions at the end of each visit. While keys are in the possession of a Pet Sitter, they will be either on the Sitter’s physical person, or be properly secured.

Pet Owner must have legal rights to place the animals in the care of Pet Sitters. The Pet Sitter cannot service a home with “Visiting” pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, including a Terms of Service Agreement, accepted and signed by each rightful owner(s).

The terms of this document apply to all the pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed, at any and all locations the owner designates for service.

Pet Owner is responsible for pet-proofing house and yard, and the security fences/gates/latches. Tati’s Tails will not be responsible for the safety of any pets and will also not be liable for the death, injury, disappearance, or legal consequences of any pet with unsupervised access to the outdoors.

Tati’s Tails is authorized to seek any emergency veterinarian assistance if needed during visits, at the cost of the client, from any veterinarian as chosen by the sitter. However, the company is not responsible for the health/well being of the animal.

It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather related event/crisis/”Code Red”. Tati’s Tails will definitely try to see to your pets safety/care should such events occur, but cannot guarantee it.

This contract permits Tati’s Tails to accept all future telephone, online, mail or email reservations and provide service without additional signed legal considerations agreements.

Tati’s Tails may use their discretion to stop and end service at any time that a pet poses a danger

to the safety or health of itself, other pets, other people, or the Pet Sitter. If concerns prevent the Pet Sitter

from continuing for a pet, the Owner authorizes the pet to be placed in a kennel, or previously arranged locale if possible. All subsequent charges, including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability, are to be the responsibility of the Owner.

Tati’s Tails agrees to provide agreed upon services in a manner that is trustworthy, caring and dependable. In consideration of the services as an express condition thereof, the client expressly relinquishes any and all claims against the company and its employees, except those arising from negligence. Claims of negligence that involve a hired Independent Contractor, hired by Tati’s Tails, will be the responsibility of the Independent Contractor and the company they represent. All hired Independent Contractors are required to carry liability insurance.

Client agrees to discuss any concerns with Tati’s Tails within 24 hours of return after service.

This agreement is valid from the date signed, and replaces any prior Terms of Service agreements. Client agrees to any future Tati’s Tails term changes, which will be presented in writing to Client.

This contract may be terminated by either party giving thirty days written notice.

The owner states that he/she has read this agreement in its entirety and fully understands and accepts its terms and conditions.