Pet Pawsitive’s Luxury Pet Resort - Policies & Waiver
ARRIVAL AND DEPARTURE TIMES FOR VACATIONING PETS:
***COVID CHANGES**** DUE TO COVID-19 WE HAVE ALTERED OUR HOURS OF OPERATION TO MON-FRI 7AM-PM & 8AM-4PM ON WEEKENDS. WE APOLOGIZE FOR THE INCONVENIENCE.
On your scheduled day of arrival/departure, our lobby is open for check in/out between 7:00 am & 7pm. If you need to arrive for pick up later than 7pm please call at time of arrival and we will unlock the door for you. ( Our facility is staffed from 7am-10pm 7 days a week). When booking vacation services, please remember that all dogs must be dropped off no later then 2pm to allow them to have play time to wear themselves out before dinner, movie night & bedtime. Please note: if you are going to be earlier or later than your scheduled times please submit a request in PetSitClick under the view/change/cancel tab and write in the text field the changes in times so we can adjust the schedule accordingly.
We now have an APP that is easy to use on the go, PetSitClick - Pet Owner APP. We do charge by the hour for late pick ups at $6 per hour. If you are later than 930pm than your dog will be spending the night and you will be required to pick up in the morning, extra charges will apply.
ARRIVAL AND DEPARTURE TIMES FOR DAYCARE GUESTS
All Daycare visits are required to be scheduled in advance to confirm we have enough staff to supervise the daycare activities between 7am & 930pm. Please bring your pets meals if at the resort over dinner hour between 5-7pm.
Pet Pawsitive’s Luxury Pet Resort requires a 50% deposit in order to confirm your pet’s stay with us. The balance of total fees is due upon arrival to PPLPR. If your deposit is not rec'd within 24 hrs of emailing the invoice than your booking will be cancelled.
CANCELLATION FOR VACATIONING GUESTS:
PPLPR does not provide refunds, when credit is due your account will be credited accordingly.
PPLPR requires a 50% deposit within 24 hrs of the time of booking for all vacationing requests to secure clients bookings.
Clients will receive an invoice within 24 hrs from submitting their "vacation" request, requesting a 50% deposit to be paid within 24 hrs of the invoice being emailed to the client. Clients do have 24hrs from the time the invoice has been sent to cancel without being subject to a cancellation fee, however all clients will be charged a $15.00+ HST Administration Fee regardless of the notice given for all vacationing cancellations. PLEASE NOTE: If PPLPR does not receive the deposit within 24 hrs the client is at risk of loosing their booking to another client, we base our bookings on first come first paid. However, this does not mean that the original booking is automatically cancelled. If the client wishes to cancel they still must submit a cancellation request by using the View/Change/Cancel Tab If PPLPR books another client within the suite that the deposit was not received for, the client will be notified immediately that their suite is no longer available, at which point no further action is required from the client who did not remit their deposit.
PPLPR requires a 50% deposit at time of booking for all vacationing requests to secure clients bookings and the balance of the invoice is due at time of drop off, PPLPR does not issue refunds or credits if pets are picked up earlier than what is scheduled. Once the vacation starts the client is committed financially for the duration of their vacation.
All cancellations must be received through your customer portal to be cancelled, the date the cancellation request submitted is the date that will be noted as the cancellation notification date. If cancellations are not received through PetSitClick or the client does not cancel their stay, they will be invoiced as a "No Show" for full rate of their stay.
All Season - (Dogs) PPLPR charges a $25 cancellation fee per night per suite unless 15 days notice is provided by the client prior to the first day booked by the client through PetSitClick ONLY. If the 15 days notice is provided the full deposit will be credited to clients account, if the 15 day notice is NOT provided the client's account will be credited the deposit minus the $25 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has begun there will be no refunds/credits warranted.
ALL Season - (Cats) PPLPR charges a $12.50 cancellation fee per night per suite unless 15 days notice is provided by the client through PetSitClick ONLY. If the 15 days notice is provided the full deposit will be credited to clients account, if the 15 day notice is NOT provided the client's account will be credited the deposit minus the $12.50 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has begun there will be no refunds/credits warranted.
Pre-paid Daycare: If Clients submit their cancellation request prior to their scheduled drop off time for daycare, the prepaid daycare day will be put back on hold to use another day. If the client submits the cancellation request after their scheduled drop off time then they will lose that day and it will completed as a used day.
No Credits/refunds will be granted for Prepaid Daycare Packages. No Exceptions. Prepaid Daycare packages cannot be used toward vacationing services or any other service other than daycare. All pre-paid daycare packages expire within 60 days.
PLEASE NOTE: Any damages caused by a clients pet to the resort including but not limited to suites, furniture, walls, equipment, doors, etc, the client is liable for all repairs and or replacement. At time of pick up the client will be responsible to pay a $200 deposit in good faith to cover the damages. Once the repairs or replacements have been made the client will receive a copy of the invoice from the contractor and or company the replacement was purchased from, along with a reimbursement if over paid or an invoice to cover the difference. Payment is due upon receipt.
CANCELLATION FOR DAYCARE GUESTS:
There is no cancellation fee for daycare service guests, however if PPLPR is not notified through PetSitClick that you are cancelling your daycare services than you will be invoiced as a "no show" for the full amount of that day and if using a prepaid package than you will lose that day as if it was used.
At time of receiving client's service request for social assessments for dogs or vacationing services for cats we contact the client's vet to confirm all vaccines are up to date which include:
• Required vaccinations for dogs: Bordotella (kennel cough), Rabies, DHLPP (Distemper, Hepatitis,
Parvovirus, and Parainfluenza)
• Required vaccinations for cats: Rabies, Panleucopen (Parvo & Distemper), Rhinotracheitis
(Herpes type 1).
• Cats and dogs must be spayed or neutered if older than 6 months of age and have all required
vaccines at least 7 days prior to any stay with PPLPR.
If your pet leaves before its scheduled departure date due to behavioral or health concerns or for any other reason there will be no refunds issued.
Please Do not bring items with your Pet that are valuable or irreplaceable as PPLPR will not be held responsible for possible loss or damage to any personal item or toys left with your Pet.
REFUSAL OF A PET:
PPLPR reserves the right to refuse a pet displaying aggressive behaviour, aggression towards our staff members or to other pets staying at the Resort.
All emergencies will be treated equally. All efforts will be made to reach you and co-ordinate proper
care. If you cannot be reached, PPLPR will request emergency care by way of PPLPR on call veterinarians if possible, otherwise your pets veterinarian will be contacted. You will be responsible for all charges
incurred for any and all treatments, medication or necessary surgery to your pet(s). PPLPR will charge
you for any costs related to emergency care and treatment of your pet(s).
EMERGENCY CONTACTS :
I acknowledge that my emergency contact named in Pet Sit Click is aware they have been chosen. Is aware of my pets stay at the Pet Pawsitive’s Luxury Pet Resort and is willing to pick up my pet in the event that my pet must leave before its scheduled departure day and will take responsibility for my pet in my absence. If my pet requires early pick up due to behavioral or health concerns it must be picked up by 9 PM or an additional charge of $50 per day will apply for private care.
PETS NOT PICKED UP ON DEPARTURE DATE:
In the event that you or your emergency contact do not pick up your Pet on the agreed-upon
Departure Date, you hereby authorize us to continue to provide the daily Services as set forth in this
Agreement at your expense. If such Pet is deemed abandoned under provincial laws, Pet Pawsitive’s Luxury Pet Resort Inc. will use its discretion permitted by law to follow the Abandoned Pet Procedure.
ABANDONED PET PROCEDURE:
We will attempt to contact you by telephone and/or in writing using the information that you have
provided, advising you that if your Pet is not picked up within a reasonable time period, your Pet will
be deemed to be abandoned and that we will deliver the Pet to a third party adoption partner, animal
shelter or other similar government agency. If you fail to pick-up your Pet for any reason, YOU
RELEASE PET PAWSITIVE’S LUXURY PET RESORT INC. FROM ALL FURTHER LIABILITY AND RESPONSIBILITY FOR YOUR PET.
You represent to us that you are the owner(s) of the Pet and that you are fully authorized to enter into this Agreement. All of the information about you and your Pet in this Agreement is true, accurate and complete. To the best of your knowledge, your Pet has no illness, injury or behaviour problem (including aggressive or biting behaviour) that has not been disclosed to us. You agree to indemnify and hold us harmless, from and against all loss, damage or expense, including legal fees resulting from misrepresentations by you or your representatives or resulting from your Pet’s stay, including, without limitation, any person claiming to be the owner of your Pet and any person claiming damage or injury by your Pet.
ASSUMPTION OF RISK:
The owner, parent, guardian or other representative (here in known as “you”) acknowledge and are
aware that the employees of Pet Pawsitive’s Luxury Pet Resort Inc. (herein known as “PPLPR”) are not veterinarians, do not have backgrounds in animal medicine and are not expected to diagnose or to detect illnesses, health problems or allergic reactions regarding the pet(s) staying at or visiting PPLPR. In addition you acknowledge that vaccines, although efficient, do not necessarily protect your pet(s) against all contagious illnesses that may affect your pet at PPLPR. You acknowledge and agree that all activities, playtime and outings will be conducted in the presence of attentive and competent staff, ensuring the safety of all pets. All the necessary precautions will be exercised to ensure the safety of all involved; however it is possible that incidents or injuries causing harm or even death to a pet(s) can happen. During such activities PPLPR or its staff cannot be held responsible for any injuries sustained by your pet(s) during such incidents. You also acknowledge and agree that you are assuming all risks of illness, disease, reactions or incidents causing harm or even death, that may occur to your pet(s) by allowing your pet(s) to stay at or visit PPLPR. You also assume all risks of damages and injuries or death caused by your pet(s) to other pet(s), visitors or PPLPR’s employees or to any PPLPR’s assets and that PPLPR shall have no liability for any harm to such pet or damages involved to any of PPLPR’s assets. You acknowledge that PPLPR shall have no liability for any harm to such pet(s) or damages involved.