The Best of Care When You're Not There

Welcome to your new customer portal. Please complete all information to the best of your ability. If you have any questions, please send an email to

Jarryd and Katrina Tuinier, their Employees & ‘Paws ‘n’ Play Pet Care Services’ will endeavour to offer only sound, safe, and responsible care for my dog(s). However, I recognize that Jarryd and Katrina Tuinier, their Employees & ‘Paws ‘n’ Play Pet Care Services’ is not responsible for any unintentional errors, omissions, or incorrect assertions. I understand that the recommendation of any other product or service is not a guarantee of my satisfaction with that product or service. Further, I am and will remain responsible for the actions of my dog at all times and I hereby agree to indemnify and hold harmless Jarryd and Katrina Tuinier, their Employees & ‘Paws ‘n’ Play Pet Care Services’ of any and all claims of injury, expense, costs, or damages caused by the actions of my dog while under Jarryd and Katrina Tuinier, their Employees & ‘Paws ‘n’ Play Pet Care Services’ care and under my own care as a result of following any instructions given me by Jarryd and Katrina Tuinier, their Employees & ‘Paws ‘n’ Play Pet Care Services’. I have been told by Jarryd and Katrina Tuinier, their Employees & ‘Paws ‘n’ Play Pet Care Services’ and understand the inherent risks of owning a dog, including but not limited to the risk of dog bites to myself or others. Additionally, Jarryd and Katrina Tuinier, their Employees & ‘Paws ‘n’ Play Pet Care Services’ will act with all due respect and caution in my home in my absence and I hereby agree to indemnify and hold harmless Jarryd and Katrina Tuinier, their Employees & ‘Paws ‘n’ Play Pet Care Services’ of any and all claims of damages to my home. Should the need arise, "Paws n Play pet care services" holds Public Liability insurance up to a limit of 10 million dollars. 

2. Emergencies - Please see section 9

In the event of an emergency, the pet carer shall contact the Owner at the numbers provided to confirm the Owner's choice of action. If the Owner cannot be reached timeously, the carer is authorized to:

2.1. Transport the pet(s) to the listed veterinarian;

2.2. Request on-site treatment from a veterinarian;

2.3. Transport the pet(s) to an emergency clinic if the previous two options are not feasible.

2.4. I will reimburse Jarryd and Katrina Tuinier, their Employees & ‘Paws n Play Pet care services’ for any charges related to emergency care.

2.5. Should I choose not to provide credit card details as per the ‘Veterinary Release’, Katrina & Jarryd Tuinier, their Employees & Paws ‘n’ Play Pet Care Services, shall not be able to administer any form of veterinary care.

3. Cancellation Policy

Cancellation by the Owner of scheduled services with less than 24 hours notice may be charged at the full rate, credited or rescheduled at the discretion of Paws ‘n’ Play Pet Care Services.

3.1 If ‘Paws ‘n’ Play Pet Care Services’ is unable to access your pet(s) due to problems with doors or keys, the client will be required to pay first day’s fee. If pet(s) is not on the premises for agreed upon time, client will be required to pay first day’s fee.

3.2 Where the carer as sole proprietor needs to cancel a scheduled visit due to unforeseen circumstances, he/she may appoint an Employee of Paws n Play.

3.3 Should any dog become aggressive or dangerous, the carer may terminate this contract with immediate effect.

3.4 Where a deposit has been paid, this is non-refundable, all other payments made after the deposit will be refunded if more than 24 hours notice is provided (refer to Section 3.1)

4. Grooming Policy

‘Paws ‘n’ Play Pet Care Services’ Services’ will do their best to keep your dog as clean as possible during and after walks. Client should leave out towels near entranceway that will be used for wet or muddy weather conditions. ‘Paws ‘n’ Play Pet Care Services’ will not be responsible for bathing or brushing dog after walks.

5. Indemnification

The parties agree to indemnify and hold harmless each other as well as respective employees, successors and assigns from any and all claims arising from either party's wilful or negligent conduct.

6. Security

The carer warrants to keep safe and confidential all keys, remote control entry devices, access codes and personal information of the Owner and to return same to the Owner at the end of the contract period or immediately upon demand.

7. Relationship and Responsibilities

7.1. The carer undertakes to perform the agreed-on services in an attentive, reliable and caring manner and the Owner undertakes to provide all necessary information to assist in this performance.

7.2. The carer undertakes to notify the Owner of any occurrence pertaining to the pet(s) which may be relevant to the care and well-being of the pet(s).

7.3. The carer will supply and be equipped with a scooper and waste bags and will duly remove the dog's faeces from all public places.

7.4. The Owner will provide suitable harnesses, collars and leads as approved by the Walker as well as coats or muzzles if required.

7.5. The Walker shall not be obliged to perform any other duties except those specified on the Owner's Information sheet and Pet Information sheet.

7.6  Whole Agreement: This Contract and Owner's Information sheet, Pet Information sheet(s) and the Veterinary Release Form attached constitutes the sole and entire agreement between the parties with regard to the subject matter hereof and the parties waive the right to rely on any alleged expressed or implied provision not contained therein. Any alteration to this agreement must be in writing and signed by both parties.

8. Payment Arrangement

Payment is expected before services are rendered. In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied monthly. For peak periods, a non-refundable 50% deposit is required on confirmation of booking to secure said booking. For bookings made more than 30days in advance, a 30% non-refundable deposit is required to secure booking.


We highly recommend contacting your Vet and advising them that you are entrusting Paws n Play to care for your pet/s.  By providing them with a protocol in the event we need to contact them for your pet, your pet/s will be able to be cared for as you would wish them to be, should you be unreachable. Please also provide them payment details and discuss what you would like to happen with your pet/s in this scenario. 

During my absence, ‘Paws ‘n’ Play Pet Care Services’ will be caring for my pet(s). In the event of an emergency, I authorize you (veterinarian) to administer medical treatment and will be responsible for payment to you (veterinarian).

I give permission to 'Paws 'n' Play' to transport my pet(s) to the veterinarian advised within my portal and authorize treatment in the event of an emergency or sickness.

If this veterinarian is not available, I authorize ‘Paws ‘n’ Play Pet Care Services’ to transport my pet(s) to a veterinarian of choice and authorize treatment. If emergency care is needed after regular office hours, my pet(s) may be taken to the nearest Veterinarian Emergency Hospital.

The charges for any vet visit or treatment will be applied to my account if the veterinarian will do so. I give my permission to ‘Paws ‘n’ Play Pet Care Services’ to approve treatment up to $_________________ (input maximum dollar amount or "no limit" in your Online Portal under "VET INFO").

I agree to be responsible for all charge including, but not limited to, vet fees, extra visit fees and transportation fees. Immediate payment may be charged to my credit card supplied in my Online Portal.