Thank you for choosing Your 4 Legged Pet Service for your pet's needs. We are excited to announce we are changing platforms. Please proceed to www.y4lps.petssl.com and click create new account. Please use the invitational code if you received one. Once you sign up through our client portal we will contact you by phone and email to schedule your free consultation within 48hours. A consultation is required prior to any services starting. We look forward to meeting you and your 4 legged family members. Jessica Cajigas Owner & Founder Your 4 Legged Pet Service (860) 461-4566 |
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Reservations: It is best to plan a couple of weeks in advance to obtain
services on the dates you desire. An in-home consultation is required,
prior to reservations, for all new clients. While we can tentatively pencil in
your dates, we must meet you and your pets and access your needs before we make
a commitment to providing your pets’ care. Please be sure to complete the
online client and pet profiles for this initial visit. As a first-time client, you agree to pay a 50%
deposit at the time of the consultation visit and that the remaining balance is
due by the first visit. For future service periods you agree that payment is
due in full by the first visit of that scheduled service.
Keys: Your 4 Legged Pet Service will obtain 2 copies of your house key
during the initial visit. We require that the key remain on file with Your 4
Legged Pet Service for convenience in future use of our services. If
you're unable to make copies due to your apartment building’s
guidelines we will make other arrangements in order to service you. If you
request that we do not hold keys, there is a $10 fee for pick up and drop off of
keys.
Holidays: Holiday seasons are hectic for everyone - make your reservations
early! Holidays are: New Year’s
Eve, New Year’s Day, Easter, Memorial Day, Fourth of July, Thanksgiving,
Christmas Eve, and Christmas Day. There will be a 25% non-refundable deposit of the total bill due
upon reservation for services during the holiday periods. Holiday periods are
the week before and after the exact holiday.
“Comfort Calls”: You may call or text Your 4 Legged Pet Service
at (860) 461-4566 between 8 a.m. and 9 p.m. daily to check on your pet during
your absence.
Extended Absence: In the event you must be away longer than
planned it is mandatory that we hear from you! Your pets’ well-being depends on
our communication!
Inclement Weather: Primarily severe storms, hurricanes, snow/ice
conditions etc. You will entrust Your 4 Legged Pet Service to use best judgment
in caring for your pets(s) and home if we are servicing you at the time of
inclement weather. Your 4 Legged Pet Service will try to follow your
instructions to the best of Your 4 Legged Pet Service’s ability. The care we
provide to our customer’s pets and their safety is our first concern. The
inclement weather plan will be as follows: 1) Every effort will be made to get
to your home; 2) The service schedule may be changed, interrupted, or altered
due to circumstances; 3) If is not possible to get safely to your home, your
emergency contact will be notified, 4) You will be notified that the
above-mentioned contingency plan has been activated.
Unplanned fees: There will be a $20.00 surcharge as well as reimbursement if we must
restock depleted supplies – it is your responsibility to provide more than
adequate amounts of food, litter, medications, flea products and any other
items needed for complete care of your pets.
Cancellations: Vacation
Policy: Cancellations may be made up to 5 days in
advance of your scheduled service. Any deposits made during non-holiday periods
will be credited to your account. If canceling less than 5 days prior to the
first day of your scheduled service period, the fees will be as follows: 25% of the total service fee will be charged
during non-holiday periods. 50% of the total service fee
will be charged during holiday periods. If you arrive home early from vacation, you have
the right to decide if you wish Your 4 Legged Pet Service to continue to care
for your pets or not, but you understand that FULL payment is still due as Your
4 Legged Pet Service has reserved this time slot to care for your pets. Daily
Plan Policy: Five days’ notice will receive a full credit for
the day Four days’ notice will receive a 50% credit for
the day Less than four days’ notice will not receive a
credit for the day
Payments: Cash, checks and credit cards are accepted. Returned checks: Client agrees to pay a $40 fee for each check returned by the
client’s bank regardless of the reason |