Service Agreement & Veterinary Release

This Contract is an agreement between Wiggle Waggle Walkers and (“Client”). Client authorizes Wiggle Waggle Walkers and its representatives (“Care Giver”) to perform services as outlined here and in the Client, Home, and Pet Profile Forms and Client's online account, which shall become part of this Contract. Client agrees to notify Wiggle Waggle Walkers of any changes to the information contained herein.

1.    Payment: Payment is required up front, to be received before services begin.  For dog walks the first 10 visits must be paid up front. A refund or credit will be given if requested services comply with our cancellation policy (item 4). All vacation visits and overnight pet sitting visits require payment up front before services begin.

2.    Late Payments: Any payment not actually received by Wiggle Waggle Walkers on or before payment due date shall be overdue.  If any contribution or payment  is overdue, Client shall pay Wiggle Waggle Walkers immediately upon demand, in addition to the overdue amount: (i) a late payment  fee in an amount  equal  to 5% of the overdue amount, and  (ii) interest on the overdue amount  from the date  it was  due  until paid, at the rate of one and  1.5% per month, or the maximum rate permitted by law, whichever is less.  Fees associated with collecting the debt after 60 days past-due must also be paid by Client.

3.    Key Policy:  Once  a key is  given  to Wiggle Waggle Walkers,  Client  agrees  to allow  Wiggle Waggle Walkers  to store it in a secure  location  on file for  future services. If Client does not wish for Wiggle Waggle Walkers to keep the key, the Client must arrange for a time to pick it up; otherwise a return charge will apply.

4.    Cancellations:  Wiggle Waggle Walkers requires a 4 hour notice to cancel daily dog walking service.  See our cancellation policy for more details regarding Vacation Visits (aka pet sitting) and Overnight Pet Sitting Services. 

5.    Emergency Care: In the event that pet(s) being cared for require immediate medical attention, Wiggle Waggle Walkers will attempt to contact the Client prior to obtaining emergency care. However, Client agrees that care giver has the authority to act in pet’s best interest even if this means seeking medical attention prior to notifying Client. Client agrees to reimburse Wiggle Waggle Walkers for any additional fees and/or expenses incurred while tending to emergency   or veterinary care.  Wiggle Waggle Walkers will attempt to seek necessary   medical attention at the pet’s veterinarian listed on file.  However, the pet may be taken to a closer animal facility if it would be in the pet's best interest.

6.    Inclement weather/Natural disaster/Act of war: In the event of inclement weather, natural disaster, or act of war, Wiggle Waggle Walkers is entrusted to use best judgment in caring for pet(s) and home. In the event of inclement weather, natural disaster, or act of war Snaggle Foot reserves the right to alter services outlined.

7.   Contractors: Client authorizes Wiggle Waggle Walkers and its contractors to arrange the best qualified person to fulfill agreed upon services as set forth on this Contract. Client accepts that the same care giver may not be used consistently.

8.    Locksmith: Client gives Wiggle Waggle Walkerst the authority to use the services of a locksmith in the event of malfunction of the lock, keys, or automatic door opener.  Client also agrees to reimburse Wiggle Waggle Walkerst within 7 days of return for all costs incurred, and to hold Wiggle Waggle Walkers harmless for consequences related to the activities of the locksmith.

9.    Visit Times: Wiggle Waggle Walkers does not accept time specific visits unless in the case of arranged special care visits, as we cannot guarantee exact visit times.  Visit times are coordinated with Client to fall within a time window.

10.   Extra Services: Any charges for unplanned services will be due within 5 days of completion of services. Invoice for additional charges will be mailed or emailed to Client upon completion of service engagement.

LIABILITY: Wiggle Waggle Walkers, including all employees and contractors, agrees to provide services in a caring, responsible manner.  The Client waives  and relinquishes  any  and   all  claims  against   Wiggle Waggle Walkers,  its employees and/or  independent  contractors,  except  those  arising  from gross negligence.  Client agrees to notify Wiggle Waggle Walkers of any concerns related to agreed upon services within 24 hours of return home.

1.    Emergency contact: Client agrees to provide Wiggle Waggle Walkers with contact information where he/she can be reached while away. Client will also  provide a name and  phone  number  of someone who  is authorized  to handle  any  major problems  that  may  arise. If Client or designated contact person cannot be reached in a timely manner, Client agrees to accept any decision Wiggle Waggle Walkers makes in regards to pet care or Client’s property.

2.    Visitors & Sharing of Service:  If anyone will be entering or occupying Client’s home while it is under our care, Client agrees to notify Wiggle Waggle Walkers in advance.  Unless we receive instructions from Client, we will not grant access to the home to any visitors. Wiggle Waggle Walkers will not be held responsible for any damages incurred to Client’s home or pet(s) by visitors. It is understood that anyone with access to the home will be notified of Wiggle Waggle Walkers presence and vice versa. The police will be called, without exception, on all intruders or suspicious acts. Wiggle Waggle Walkers cannot be held liable for Client's pet(s) or home when another service provider, be it a friend, neighbor, or other pet care company, enters the home in our absence.

3.    Outdoor access: Wiggle Waggle Walkers will not be held liable for the well being or actions of any pet with unsupervised access to the outdoors.  All pets with electronic fences must be examined for proper functionality including fresh batteries.  Wiggle Waggle Walkers is not responsible for any animals that get out or inside of perimeter.

4.    Aggressive pets: If a pet has a history of aggressive behavior, Wiggle Waggle Walkers reserves the right to refuse or cancel service. The owner will be liable  for the  care giver’s medical  expenses and/or damages that  are  the  result of an  animal  bite or injury due  to pet’s aggressive behavior.

5.    Vaccinations: Client agrees to be able to provide Wiggle Waggle Walkers with proof of current vaccinations for all pets. Should care giver be bitten or otherwise exposed to any disease or ailment received from Client pet(s), Client agrees to pay all costs and damages incurred. If pet is not current on vaccinations, Wiggle Waggle Walkers reserves right to refuse service.

6.    Medical Advice & Services:  Wiggle Waggle Walkers does not diagnose, make any therapeutic decisions, or any offer veterinary services.   Any veterinary or medical concerns will be referred to a veterinarian. Client understands that any medical care given to pets by Wiggle Waggle Walkers is done so based upon the Client's instruction and/or the best judgment of the care giver. Wiggle Waggle Walkers does not provide licensed medical services.

7.    Future Services: Client authorizes this signed Contract to be valid for future services without additional signed contracts or written authorization. Client states that he/she has read this entire Contract, and understands and agrees to its terms and conditions.

VETERINARY RELEASE:  Client agrees and  acknowledges that Wiggle Waggle Walkers has  been  contracted to care for Client's pet(s) and  gives express permission to seek professional emergency  veterinary care should the need  arise.   Wiggle Waggle Walkers will attempt to contact Client as soon as medical care is deemed necessary. However, in the event that Client cannot be reached immediately, Client authorizes Wiggle Waggle Walkers to treat pet(s) and Client will be responsible for payment of any fees as stated below.  This consent for treatment has no expiration date unless otherwise noted.

1.    If the veterinarian listed in Client file is not available, Client agrees that another vet in his/her practice may care for pet(s). If neither of these veterinarians are available, Client gives permission for Snaggle Foot to take pet(s) to the nearest animal hospital or emergency clinic.

2.    Client gives permission for Wiggle Waggle Walkers to seek treatment (if required).

3.    Client understands that Wiggle Waggle Walkers assumes no responsibility for the loss of any pet and is released from all liability related to transportation, treatment, and expense.