Terms of Service:
Foot Service Agreement and Veterinary Release
This Contract is an agreement between Snaggle Foot Dog Walks & Pet Care and
you, the client. Client authorizes Snaggle Foot and its staff (“Care Giver”) to
perform services as outlined here. Client agrees to notify Snaggle Foot of any
changes to the information contained herein.
1. Payment: Payment is required up front, to be received BEFORE services
begin. A refund or credit will be given if requested services comply with
our cancellation policy (Item 4).
(a) HOLIDAYS: a 50% non-refundable
deposit is required when services are scheduled. We do charge a holiday fee of
$5 per visit on the following holidays. New Years Eve, New Years Day, Easter,
Mothers Day, Memorial Day, Fathers Day, Independence Day, Labor Day, Christmas
Eve (all day), Christmas Day. On the following major holidays we charge for the
weekend. These holidays are: Easter, Memorial Day, Independence Day (if
applicable), Labor Day, Thanksgiving, Christmas Eve/Day (if applicable), and
New Years Eve/Day (if applicable).
2. Late Payments: Any payment not actually received by Snaggle Foot on or
before payment due date shall be overdue. If any contribution or payment
is overdue, Client shall pay Snaggle Foot immediately upon demand, in addition
to the overdue amount: (i) a late payment fee in an amount equal to 5% of the
overdue amount, and (ii) interest on the overdue amount from the date it was
due until paid, at the rate of one and 1.5% per month, or the maximum rate
permitted by law, whichever is less. Fees associated with collecting the
debt after 60 days past-due must also be paid by Client.
3. Key Policy: We will require (2) keys at the time of the consultation. Once
keys are given to Snaggle Foot, Client agrees to allow Snaggle Foot to store
them in a secure location on file for future services. If Client does not
wish for Snaggle Foot to keep the keys, the Client must arrange for a time to
pick them up; otherwise a return charge of $15.00 may apply. A lock box can
also be provided for a fee of $25.00. We can also return keys by mail for a fee
of $15.00. Snaggle Foot is not liable for any keys lost in the mail.
4. Cancellations: Snaggle Foot requires service changes or cancellations
to be made at least 24 hours prior to the next day of service for mid-day
visits; or, no credit will be given. Recurring clients (weekly daily dog
walks) must cancel prior to 8:00 am and a credit will be issued. Vacation/Pet
Sitting visits and Overnight visit changes and cancellations require at least
(1) week notice or no credit will be given.
5. Emergency care: In the event that pet(s) being cared for require immediate
medical attention, Snaggle Foot will attempt to contact the Client prior to
obtaining emergency care. However, Client agrees that care giver has the
authority to act in pet’s best interest even if this means seeking medical
attention prior to notifying Client. Client agrees to reimburse Snaggle Foot
for any additional fees and/or expenses incurred while tending to emergency or
veterinary care. Snaggle Foot will attempt to seek necessary medical attention
at the pet’s veterinarian listed on file. However, the pet may be
taken to a closer animal facility if it would be in the pet's best
6. Inclement weather/Natural disaster/Act of war: In the event of inclement
weather, natural disaster, or act of war, Snaggle Foot is entrusted to use best
judgment in caring for pet(s) and home. In the event of inclement weather,
natural disaster, or act of war Snaggle Foot reserves the right to alter services
7. Employees & Contractors: Client authorizes Snaggle Foot to arrange the
best qualified person to fulfill agreed upon services as set forth on this
Contract. Client accepts that the same care giver may not be used
8. Locksmith: Client gives Snaggle Foot the authority to use the services of a
locksmith in the event of malfunction of the lock, keys, or automatic door
opener. Client also agrees to reimburse Snaggle Foot within 7 days of return
for all costs incurred, and to hold Snaggle Foot harmless for consequences
related to the activities of the locksmith.
9. Visit Times: Snaggle Foot does not accept time specific visits unless in the
case of arranged special care visits, as we cannot guarantee exact visit times.
Generally, visit times are coordinated with Client to fall within a time
10. Extra Services: Any charges for unplanned services will be due within 5
days of completion of services. Invoice for additional charges will be mailed
or emailed to Client upon completion of service engagement.
LIBABILITY: Snaggle Foot, including all staff members, agrees to provide
services in a caring, responsible manner. The Client waives and relinquishes
any and all claims against Snaggle Foot, its employees and/or independent
contractors, except those arising from gross negligence. Client agrees to
notify Snaggle Foot of any concerns related to agreed upon services within 24
hours of return home.
1. Emergency contact: Client agrees to provide Snaggle Foot with contact
information where he/she can be reached while away. Client will also provide a
name and phone number of someone who is authorized to handle any major problems
that may arise. If Client or designated contact person cannot be reached in a
timely manner, Client agrees to accept any decision Snaggle Foot makes in
regards to pet care or Client’s property.
2. Visitors & Sharing of Service: If anyone will be entering or occupying
Client’s home while it is under our care, Client agrees to notify Snaggle Foot
in advance. Unless we receive instructions from Client, we will not grant
access to the home to any visitors. Snaggle Foot will not be held responsible
for any damages incurred to Client’s home or pet(s) by visitors. It is
understood that anyone with access to the home will be notified of Snaggle Foot
presence and vice versa. The police will be called, without exception, on all
intruders or suspicious acts. We do not share duties with other persons and
will not be held responsible for problems arising with your pets or home when
someone we do not insure is involved. Our liability insurance will not cover
both parties. Only pet sitters with Snaggle Foot will be covered. Snaggle Foot
cannot be held liable for Client's pet(s) or home when another service
provider, be it a friend, neighbor, or other pet care company, enters the home
in our absence. Please keep this in mind if and when you decide to share duties
or allow other people in your home during our service period as this
constitutes breach of service agreement. This is done for liability and the
security of our pet sitters and your pet(s) and home.
3. Outdoor access: Snaggle Foot will not be held liable for the well being or
actions of any pet with unsupervised access to the outdoors. All pets
with electronic fences must be examined for proper functionality including
fresh batteries. Snaggle Foot is not responsible for any animals that get
out or inside of perimeter.
4. Aggressive pets: If a pet has a history of aggressive behavior, Snaggle Foot
reserves the right to refuse or cancel service. The owner will be liable for
the care giver’s medical expenses and/or damages that are the result of an
animal bite or injury due to pet’s aggressive behavior.
5. Vaccinations: Client agrees to be able to provide Snaggle Foot with proof of
current vaccinations for all pets. Should care giver be bitten or otherwise
exposed to any disease or ailment received from Client pet(s), Client agrees to
pay all costs and damages incurred. If pet is not current on vaccinations,
Snaggle Foot reserves right to refuse service. Copies of current vaccination
records shall be provided during initial consultation and when pet's
vaccinations are updated.
6. Medical Advice & Services: Snaggle Foot does not diagnose, make any
therapeutic decisions, or any offer veterinary services. Any veterinary
or medical concerns will be referred to a veterinarian. Client understands that
any medical care given to pets by Snaggle Foot is done so based upon the
Client's instruction and/or the best judgment of the care giver. Snaggle
Foot does not provide licensed medical services.
7. Future Services: Client authorizes this signed Contract to be valid for
future services without additional signed contracts or written authorization.
Client states that he/she has read this entire Contract, and understands and
agrees to its terms and conditions.
VETERINARY RELEASE: Client agrees and acknowledges that Snaggle Foot has been
contracted to care for Client's pet(s) and gives express permission to seek
professional emergency veterinary care should the need arise.
Snaggle Foot will attempt to contact Client as soon as medical care is deemed
necessary. However, in the event that Client cannot be reached immediately,
Client authorizes Snaggle Foot to treat pet(s) and Client will be responsible
for payment of any fees as stated below. This consent for treatment has
no expiration date unless otherwise noted.
1. If the veterinarian listed in Client file is not available, Client agrees that
another vet in his/her practice may care for pet(s). If neither of these
veterinarians are available, Client gives permission for Snaggle Foot to take
pet(s) to the nearest animal hospital or emergency clinic. Client understands
that Snaggle Foot assumes no responsibility for the loss of any pet and is
released from all liability related to transportation, treatment, and