Congratulations!!! 


You have become part of the For Paws Philly Family!  Thanks for choosing us for all of your petcare needs.  If you haven't already, please send us an email or text and let us know what services you are looking for and when you would like them to start. We are looking forward to meeting you! 


Email: sarahforpawsphilly@gmail.com or 

Text: 215 514 1321.  






















THE FOR PAWS PURPOSE

The For Paws purpose is to create a safe and comfortable atmosphere for your pets while you are away from home.  We can provide service in your home when you are out for the day or at the For Paws Philly home while you are away for a week.  Either way, our hope is to eliminate stress for your canine or feline and let you enjoy your time knowing that your friend is happy.  


PAYMENT 

We are currently only accepting credit cards to satisfy our invoices.  Before you can book services, we ask that you enter a credit card on your account.  For clients on a regular walking schedule we send invoices bi-weekly on Sunday and they are due by the next day, Monday.  For vacation reservations payment is due by the first day of our scheduled visits.   If invoices are not paid by their due date we will run the credit card to satisfy the invoice.   


OVERNIGHT SERVICE IN OUR HOME

Dogs will be cared for as if they were our own.      

As such, we will give your dog: love, care and attention.  However, overnight stays do not mean that Fido is supervised 24 hours a day. Dogs can be left alone for up to 8 hours. 


Dogs are given access to designated areas of the home. 


Behavior such as aggression, destruction, or excessive accidents may result in the use of a crate.

New clients that are having overnight service in our home should provide us with a key to their home in case a situation arises in which the dog can not stay at our facility.

    


WHO IS WATCHING YOUR DOG

It is not possible for one person to be in all places at the same time.  There are several dog walkers and sitters that are used as independent contractors by For Paws Philly.  One of these walkers will be assigned to you.  Our independent contractors may be substituted in cases of illness, emergency, scheduled vacation and the like.  All walkers are briefed about clients’ particular needs and are provided with the New Client Form info when working.   All independent contractors are covered under our insurance policy.


YOUR RESPONSIBIILITIES


!!!Cancellation and Schedule Change Policy!!!

If you’re pups or kitties are on a Regular Schedule we ask for  a two week notice of ANY major or longterm schedule changes or cancellations.  

Any other cancellations or schedule changes require 24 hours notice.  Christmas week through New Year's DAY we require one week's notice of cancellations.  


You will be billed for last minute cancellations!!!


FLEA AND TICK PREVENTATIVE

Your Dog must be on flea and tick preventative, year round this protects your pup and the others he comes in contact with in the city and at our facility.


ID TAGS

Your pooch is part of your family, so if he were ever to get loose from a collar or break from a leash, we ask that your precious pet is always supplied with a current ID tag with a phone number contact and we suggest getting him micro chipped.  


PICK UP AND DROP OFF @ FPP 

Pick up and drop off times are by appointment.  While we try to be as flexible as possible, if an appointment is missed we may need to reschedule the drop off/pick up of your pet.  We ask that if you are running late to please call and let us know.

Late pick up charges are billed in half day increments. 


FOOD

For Overnight Care we ask that you provide more food than necessary for the duration of your dog’s visit.  If planes are delayed, or work trips are extended, we will have extra food for Buddy.  If circumstances arise that require us to provide food for your dog additional charges will apply.  If we have to purchase food at the store we will apply time and materials to the invoice.  



We ask that all information be truthful to the best of your knowledge when telling us about the needs and behaviors of your pets.  The more we know the better we are suited to take care of your loved ones.  It will also prevent difficult, unexpected, and potentially dangerous situations from occurring in the future.  


If you have any questions, concerns, or suggestions we would love to hear them! We are a young and growing business and are always looking for ways to improve our services. 



    Thank you! 

    Sarah Moureau