![]() We are completely booked for the Thanksgiving holiday (Wed., 11/27 - Sun., 12/1) and therefore will not be accepting anymore reservations. If you would like to be placed on a waiting list, please contact Susan: susan@awholelottalovedogwalking.com Before
you know it, the holidays will be upon us!
And this year we will be working on Thanksgiving. There will
be a $5.00 holiday surcharge added to all visits scheduled on the following
holidays: Thanksgiving (Thursday,
November 28th), Christmas Eve (Tuesday, December 24th),
Christmas Day (Wednesday, December 25th), New Years Eve (Tuesday,
December 31st) and New Years Day (Wednesday, January 1, 2020). This surcharge goes directly to the pet sitter visiting your pet(s) on the holiday. As of 9/1/19, there will be a slight price increase on some of our services. The prices currently in PSC reflects this. A Whole Lotta Love will be charging a $5.00 administrative fee for each and any changes made to the original PetSitClick (PSC) Service Confirmation (whether it is adding a service or canceling a service). Dog walking clients who make their service requests weekly, will now be invoiced on a weekly basis. Your request needs to be made through PetSitClick by Thursday for the following week. Our schedule runs Monday through Sunday. Any additions or cancelations needs to be
made through PSC as well. Weekly
invoices need to be paid by the Friday of the following week. In order to insure credit for
a canceled dog walk (cost of the walk minus the $5.00 administrative fee), we
ask for you to give us 24 (or more) hours notice from the start of your ETA
when canceling a specific dog walk. Once we receive your request, you will receive back a
confirmation recognizing receipt of your cancelation request. A $12.50 service fee will be added for any Quickbooks payment returned
due to insufficient funds. The
schedule for the following week is made on Thursdays. All requests for dog walking need to
be made via PetSitClick (PSC) by Thursday for the following week. Any requests given after Thursday will be
subject to availability. Any non-overnight pet sitting visit scheduled before 7:00 am
and/or after 8:00 pm with have a $5.00 surcharge added per visit. (Any visit
needed before 6:00 am or after 10:00 pm needs to be approved/scheduled and will
have an additional charge) You can optionally choose to meet with additional dog walkers/pet sitters for the cost of $18.00 for a 30 minute meeting per individual. Please let Susan know if you would like to schedule a meet and greet with any of our dog walkers. We require a copy of your house key a week prior to the first
visit. If you require us to make an
additional visit to pick-up or drop off a key a $10.00 fee will be added. We keep a copy of your key in our master file and the dog walker or pet sitter will have a copy of your key for the visits. With your permission, we will take pictures of your pet during our
visits and send you a correspondence with a picture. |
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Terms of Service Clients
can view, change or cancel services via the PetSitClick online portal. Clients
can view the Walker/Sitter assigned for services via PetSitClick; phone numbers
for assigned Walker/Sitter will be located on the Quickbooks invoice. Any and
all cancellations must be made through the PetSitClick online portal. Once we
receive the cancellation request, a confirmation will be sent via email to the
email provided recognizing receipt of your cancellation request. A Whole Lotta Love charges a $5.00 Administrative Fee for any
changes made to the original PetSitClick Service Confirmation. A $12.50 service
fee will be added for any Quickbooks payment returned due to insufficient
funds. Any
non-overnight Pet Sitting/Dog Walking services scheduled before 7:00 am and/or
after 8:00 pm incur a $5.00 surcharge per visit. Any service requested before
6:00 am and/or after 10:00 pm must be approved prior to scheduling and will
incur an addition surcharge. Initial
Consultations for new clients are free if services are booked with A Whole Lotta Love following the initial
consultation. Initial Consultations that do not result in services booked with A Whole Lotta Love are $18.00. Clients
may opt to meet any additional Walkers/Sitters for a fee of $18.00 for a
30-minute meeting per individual Walker/Sitter. Please, alert the administrator
if you would like to schedule any additional consultations. A Whole Lotta Love requires access to your house/apartment in order
to complete services. A copy of your key/fob is required one week prior to the start
of services. If the client requires we make an additional visit to pick-up or
drop-off a key a $10.00 fee will be charged. In the event A Whole Lotta Love cannot be provided with a copy of the key/fob,
it is the responsibility of the client to make arrangements to allow A Whole Lotta Love access to the home. All Service Confirmations must be verified for accuracy and approved by the client before services begin. Please, notify (Johanna@awholelottalovedogwalking.com) of any errors and “confirm” once Service Confirmation is verified. Once the dates, times, and terms of the Service Confirmation are approved, a Quickbooks invoice will be sent via email to the email provided. Any changes made to the confirmed Service Confirmation are subject to additional fees. Invoices need to be paid on or before the due date to avoid penalty.
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