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Welcome new clients to PetSitClick! Update 7/12/21 - We are short staffed. Therefore we will be only accepting pet sitting and dog walking requests through 9/30/21. Any requests for pet sitting/dog walking after 9/30 will be added to a waitlist. We are also not accepting any new clients until further notice. Sorry for any inconvenience. Thank you for your interest in A Whole Lotta Love Dog Walking and Pet Services. If you are a new client, please create a login account. We use PetSitClick to keep track of client information and scheduling. A Whole Lotta Love will be charging a $5.00 administrative fee for each and any changes made to the original PetSitClick (PSC) Service Confirmation (whether it is adding a svice or canceling a service). Dog walking clients who make their service requests weekly, will now be invoiced on a weekly basis. Your request needs to be made through PetSitClick by Thursday for the following week. Our schedule runs Monday through Sunday. Any additions or cancelations needs to be made through PSC as well. Weekly invoices need to be paid by the Friday of the following week. In order to insure credit for
a canceled dog walk (cost of the walk minus the $5.00 administrative fee), we
ask for you to give us 24 (or more) hours notice from the start of your ETA
when canceling a specific dog walk. Once we receive your request, you will receive back a
confirmation recognizing receipt of your cancelation request. A $12.50 service fee will be added for any payments returned
due to insufficient funds. The
schedule for the following week is made on Thursdays. All requests for dog walking need to
be made via PetSitClick (PSC) by Thursday for the following week. Any requests given after Thursday will be
subject to availability. Any non-overnight pet sitting visit scheduled before 7:00 am
and/or after 8:00 pm with have a $5.00 surcharge added per visit. (Any visit
needed before 6:00 am or after 10:00 pm needs to be approved/scheduled and will
have an additional charge) You can optionally choose to meet with additional dog walkers/pet sitters for the cost of $18.00 for a 30 minute meeting per individual. Please let Susan know if you would like to schedule a meet and greet with any of our dog walkers. We require a copy of your house key a week prior to the first
visit. If you require us to make an
additional visit to pick-up or drop off a key a $10.00 fee will be added. We keep a copy of your key in our master file and the dog walker or pet sitter will have a copy of your key for the visits. **Please note, if we need to pick up and/or return a key/FOB to the office of your complex before/after a dog walk/pet sit, we will add on an additional 15 minutes ($5.00) to our time scheduled (i.e. a 30 minute dog walk will be scheduled/charged for 45 minutes) for our extra time spent. With your permission, we will take pictures of your pet during our
visits and send you a correspondence with a picture. There will be a $5.00 holiday surcharge added to all visits scheduled on the following holidays in 2021: Easter Day, Sunday, April 4th, Memorial Day, Monday, May 31st, Independence Day, Sunday, July 4th, Labor Day, Monday, September 6th, Thanksgiving, Thursday, November 25th, Christmas Eve, Friday, December 24th, Christmas Day, Saturday, December 25th, Friday, New Years Eve, December 31st and Saturday, New Years Day, January 1, 2022. |
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A Whole Lotta Love Dog Walking and Pet Services Terms of Service Agreement 2020
All Service Confirmations must
be verified for accuracy and approved by the client before services begin.
Please, notify (Susan@awholelottalovedogwalking.com)
of any errors and “confirm” once Service Confirmation is verified. Once the dates, times, and
terms of the Service Confirmation are approved, a PayPal invoice will be sent via email to the email
provided. Any changes made to the confirmed Service Confirmation are
subject to additional fees. Invoices
need to be paid on or before the due date to avoid penalty. Clients can view, change or
cancel scheduled services via the PetSitClick online portal. Clients can
view the walker/sitter assigned for services via PetSitClick. Phone numbers for assigned walker/sitter are
located on the Quickbooks invoice. Any and all cancellations must
be made through the PetSitClick (PSC) online portal. Once we receive the
cancellation request, a confirmation will be sent via email to the email
provided in PSC recognizing receipt of your cancellation request. A Whole Lotta Love charges a $5.00 administrative fee for any
changes made to the original PSC Service Confirmation. A $12.50
service fee will be added for any Quickbooks payment returned due to
insufficient funds. Any non-overnight pet sitting/dog
walking services scheduled before 7:00 am and/or after 8:00 pm incur a $5.00
surcharge per visit. Any service requested before 6:00 am and/or after 10:00 pm
must be approved prior to scheduling and will incur an addition surcharge.
Initial Consultations for new
clients are free if services are booked with A Whole Lotta Love following the initial consultation. Initial Consultations
that do not result in services booked with A
Whole Lotta Love are $18.00. Clients may opt to meet any additional walkers/sitters
for a fee of $18.00 for a 30-minute meeting per individual walker/sitter.
Please, alert the administrator if you would like to schedule any additional
consultations. A Whole Lotta Love requires access to your house/apartment in order
to complete services. A copy of your key/fob is required one week prior to the
start of services. If the client requires we make an additional visit to
pick-up or drop-off a key a $18.00 fee will be charged. In the event A Whole Lotta Love cannot be provided
with a copy of the key/fob, it is the responsibility of the client to make
arrangements to allow A Whole Lotta Love
access to their home. **Please note, if we need to pick up and/or return a key/FOB to the
office of your complex before/after a dog walk/pet sit, we will add on an
additional 15 minutes ($5.00) to our time scheduled (i.e. a 30 minute dog walk
will be scheduled/charged for 45 minutes) for our extra time spent. Covid-19 Update:
AWLL pet sitters and dog walkers will be wearing a face covering when entering/inside
your home. In addition, we will use hand
sanitizer before entering your home and after the visit or will wear gloves
during the entire visit. If there is
anything else you would like us to do to insure yours or your pet’s or our safety,
let us know. Pet Sitting Clients Only: A deposit of 50% of the total cost of service
is due one week prior to the start of services. For cancellations, a deposit is
refundable if made more than 72 hours before start of service less a $10.00
service fee. Cancellations made within 72 hours of start of service are
non-refundable. Any service that with an unpaid
deposit is subject cancellation. The remaining balance of services must be paid
upon return. One to two days prior to the
start of services you will receive an email confirmation reminded you of our
upcoming visit. With your permission, we will take pictures of your pet during
our visits and send you a correspondence with photos at the end of our day or
following completion of last visit. Dog Walking Clients Only: Dog Walking clients who make their service
requests weekly must do so via PetSitClick by Thursday for the following week
(The schedule for dog walking the following week is made on Thursdays), these
clients will be invoiced on a weekly basis and invoices must be paid by Friday
of the following week. Any requests given after Thursday will be assigned on a
first-come-first-serve basis and assigned based on walker/sitter availability. Any cancellations made for dog walks
with less than 24-hours notice from the start of service (ETA specific time)
will not be credited to the account. All other cancellations to dog walking
services that are made with 24 hours or more notice to the start of service
will receive a credit to the client’s account. Gratuities are never expected but are appreciated. PayPal allows you to add a tip for a pet sitter(s) to your invoice.
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