A Whole Lotta Love Dog Walking and Pet Services

Terms of Service Agreement 2020

All Service Confirmations must be verified for accuracy and approved by the client before services begin. Please, notify (Susan@awholelottalovedogwalking.com) of any errors and “confirm” once Service Confirmation is verified.

Once the dates, times, and terms of the Service Confirmation are approved, a PayPal invoice will be sent via email to the email provided. Any changes made to the confirmed Service Confirmation are subject to additional fees.  Invoices need to be paid on or before the due date to avoid penalty.

Clients can view, change or cancel scheduled services via the PetSitClick online portal. Clients can view the walker/sitter assigned for services via PetSitClick.  Phone numbers for assigned walker/sitter are located on the Quickbooks invoice.

Any and all cancellations must be made through the PetSitClick (PSC) online portal. Once we receive the cancellation request, a confirmation will be sent via email to the email provided in PSC recognizing receipt of your cancellation request.

A Whole Lotta Love charges a $5.00 administrative fee for any changes made to the original PSC Service Confirmation. A $12.50 service fee will be added for any Quickbooks payment returned due to insufficient funds.

Any non-overnight pet sitting/dog walking services scheduled before 7:00 am and/or after 8:00 pm incur a $5.00 surcharge per visit. Any service requested before 6:00 am and/or after 10:00 pm must be approved prior to scheduling and will incur an addition surcharge.

Initial Consultations for new clients are free if services are booked with A Whole Lotta Love following the initial consultation. Initial Consultations that do not result in services booked with A Whole Lotta Love are $18.00. Clients may opt to meet any additional walkers/sitters for a fee of $18.00 for a 30-minute meeting per individual walker/sitter. Please, alert the administrator if you would like to schedule any additional consultations.

A Whole Lotta Love requires access to your house/apartment in order to complete services. A copy of your key/fob is required one week prior to the start of services. If the client requires we make an additional visit to pick-up or drop-off a key a $18.00 fee will be charged. In the event A Whole Lotta Love cannot be provided with a copy of the key/fob, it is the responsibility of the client to make arrangements to allow A Whole Lotta Love access to their home.

**Please note, if we need to pick up and/or return a key/FOB to the office of your complex before/after a dog walk/pet sit, we will add on an additional 15 minutes ($5.00) to our time scheduled (i.e. a 30 minute dog walk will be scheduled/charged for 45 minutes) for our extra time spent.

Covid-19 Update:  AWLL pet sitters and dog walkers will be wearing a face covering when entering/inside your home.  In addition, we will use hand sanitizer before entering your home and after the visit or will wear gloves during the entire visit.  If there is anything else you would like us to do to insure yours or your pet’s or our safety, let us know.

Pet Sitting Clients Only: A deposit of 50% of the total cost of service is due one week prior to the start of services. For cancellations, a deposit is refundable if made more than 72 hours before start of service less a $10.00 service fee. Cancellations made within 72 hours of start of service are non-refundable.

Any service that with an unpaid deposit is subject cancellation. The remaining balance of services must be paid upon return.

One to two days prior to the start of services you will receive an email confirmation reminded you of our upcoming visit. With your permission, we will take pictures of your pet during our visits and send you a correspondence with photos at the end of our day or following completion of last visit.

Dog Walking Clients Only: Dog Walking clients who make their service requests weekly must do so via PetSitClick by Thursday for the following week (The schedule for dog walking the following week is made on Thursdays), these clients will be invoiced on a weekly basis and invoices must be paid by Friday of the following week. Any requests given after Thursday will be assigned on a first-come-first-serve basis and assigned based on walker/sitter availability.

Any cancellations made for dog walks with less than 24-hours notice from the start of service (ETA specific time) will not be credited to the account. All other cancellations to dog walking services that are made with 24 hours or more notice to the start of service will receive a credit to the client’s account.

Gratuities are never expected but are appreciated. PayPal allows you to add a tip for a pet sitter(s) to your invoice.