4/1/20 - A Whole Lotta Love Dog Walking and Pet Services is closed until further notice to help reduce the spread of the Coronavirus.
If you have an emergency, please text Susan at (919)491-3567.
Thank you for your understanding.
Be safe and stay well!
Thank you for your interest in A Whole Lotta Love Pet Services. If you are a new client, please create a login account.
A Whole Lotta Love will be charging a $5.00 administrative fee for each and any changes made to the original PetSitClick (PSC) Service Confirmation (whether it is adding a service or canceling a service). Dog walking clients who make their service requests weekly, will now be invoiced on a weekly basis. Your request needs to be made through PetSitClick by Thursday for the following week. Our schedule runs Monday through Sunday.
Any additions or cancelations needs to be made through PSC as well. Weekly invoices need to be paid by the Friday of the following week.
In order to insure credit for a canceled dog walk (cost of the walk minus the $5.00 administrative fee), we ask for you to give us 24 (or more) hours notice from the start of your ETA when canceling a specific dog walk.
Once we receive your request, you will receive back a confirmation recognizing receipt of your cancelation request.
A $12.50 service fee will be added for any Quickbooks payment returned due to insufficient funds.
The schedule for the following week is made on Thursdays. All requests for dog walking need to be made via PetSitClick (PSC) by Thursday for the following week. Any requests given after Thursday will be subject to availability.
Any non-overnight pet sitting visit scheduled before 7:00 am and/or after 8:00 pm with have a $5.00 surcharge added per visit. (Any visit needed before 6:00 am or after 10:00 pm needs to be approved/scheduled and will have an additional charge)
You can optionally choose to meet with additional dog walkers/pet sitters for the cost of $18.00 for a 30 minute meeting per individual. Please let Susan know if you would like to schedule a meet and greet with any of our dog walkers.
We require a copy of your house key a week prior to the first visit. If you require us to make an additional visit to pick-up or drop off a key a $10.00 fee will be added.
We keep a copy of your key in our master file and the dog walker or pet sitter will have a copy of your key for the visits.
With your permission, we will take pictures of your pet during our visits and send you a correspondence with a picture.
Terms of Service
Clients can view, change or cancel services via the PetSitClick online portal. Clients can view the Walker/Sitter assigned for services via PetSitClick; phone numbers for assigned Walker/Sitter will be located on the Quickbooks invoice.
Any and all cancellations must be made through the PetSitClick online portal. Once we receive the cancellation request, a confirmation will be sent via email to the email provided recognizing receipt of your cancellation request.
A Whole Lotta Love charges a $5.00 Administrative Fee for any changes made to the original PetSitClick Service Confirmation. A $12.50 service fee will be added for any Quickbooks payment returned due to insufficient funds.
Any non-overnight Pet Sitting/Dog Walking services scheduled before 7:00 am and/or after 8:00 pm incur a $5.00 surcharge per visit. Any service requested before 6:00 am and/or after 10:00 pm must be approved prior to scheduling and will incur an addition surcharge.
Initial Consultations for new clients are free if services are booked with A Whole Lotta Love following the initial consultation. Initial Consultations that do not result in services booked with A Whole Lotta Love are $18.00. Clients may opt to meet any additional Walkers/Sitters for a fee of $18.00 for a 30-minute meeting per individual Walker/Sitter. Please, alert the administrator if you would like to schedule any additional consultations.
A Whole Lotta Love requires access to your house/apartment in order to complete services. A copy of your key/fob is required one week prior to the start of services. If the client requires we make an additional visit to pick-up or drop-off a key a $10.00 fee will be charged. In the event A Whole Lotta Love cannot be provided with a copy of the key/fob, it is the responsibility of the client to make arrangements to allow A Whole Lotta Love access to the home.
All Service Confirmations must be verified for accuracy and approved by the client before services begin. Please, notify (Johanna@awholelottalovedogwalking.com) of any errors and “confirm” once Service Confirmation is verified.
Once the dates, times, and terms of the Service Confirmation are approved, a Quickbooks invoice will be sent via email to the email provided. Any changes made to the confirmed Service Confirmation are subject to additional fees. Invoices need to be paid on or before the due date to avoid penalty.