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2 DAWG NITE IN-HOME PET CARE SERVICES POLICIES AND PROCEDURES
PLEASE READ AND INITIAL.
BOOKING: We book early during the holidays, especially for overnight stays. Please reserve dates as soon as you know your schedule. Although not required, we appreciate at least one week’s notice for all visits. ________
SUPPLIES: Please make sure you have enough food, supplies, and medications your pet needs during our care, and leave them out in plain sight. Instructions for care should also be left out with supplies. _______
KEYS: There will be a $5.00 fee if we need to pick-up a key after the interview visit, or drop-off or mail a key after our last visit. We can leave the key in a safe hiding place outside of your home or with a trusted neighbor or leasing office, but must still have access to your home should your return be delayed. ________
HOLIDAY RATES: Rates are slightly higher on all national holidays. Please add $5.00 per drop-in visit. On all national holidays as well as Christmas Eve and New Years Eve please add $20.00 per overnight stay. ________
INCLEMENT WEATHER: 2 Dawg Nite reserves the right to cancel or shorten a scheduled walk or visit due to inclement weather. Inclement weather can include heavy wind and rain, thunderstorms, unhealthy air quality days, and temperature below 49 degrees or over 90 degrees. 2 Dawg Nite will walk your pets on light to moderate rainy days, and will take your pet out for a potty break during other inclement weather.______
ARRIVAL HOME: We require that you contact our office (949-515-4222) and leave a message confirming your arrival home from your trip to confirm that no further services are required._________
OVERNIGHT STAYS: Overnight says are from 7:00-8:00 PM through 7:00-8:00 AM the following morning. We try to be as timely as possible, but delays may occur. ______
DROP-INS: Morning drop-in visits do not start before 7:30 AM and continue until 11:00 AM. Midday/afternoon visits start at 11:00 AM and continue until 4:00 PM. Evening visits begin at 4:00 PM and continue until 7:30 PM. We try to be as timely as possible, but delays may occur. _______
TIMING OF VISITS: With the exception of the requirement to administer time-sensitive medications, we cannot commit to be at your home at an exact time each day. When time-specific visits require adjustments of our schedule, there will be an additional charge. Due to traffic, weather conditions, and the unpredictability of circumstances at prior scheduled visits that day, we still cannot guarantee an exact visit time but will make every effort to be there at the requested time. _______
CONDITION OF HOME: 2 Dawg Nite cannot be held responsible for damage to your home or yard while pets are unattended. 2 Dawg Nite will attempt to clean up any mess that the pets may leave (i.e. hairballs, vomit, urine and other carpet stains) to the best of our ability. Please leave cleaning supplies (paper towels, carpet spot remover) out in plain sight. Additionally, please realize that between our final visit and your return home pets will eat, drink, use litterboxes, and may leave a mess which we cannot be responsible for. __________
DELAYED/ EARLY RETURN: Once you have scheduled services, we ask that you call with any changes in your travel departure or return times. If you forget to inform us of your delayed departure or early return and you are there when 2 Dawg Nite arrives for the scheduled visit, you will be charged the normal visit rate. When possible please call the night before with a change in departure or arrival times to accommodate our coordination of visits. ________
CHANGE OF PLANS: Travel plans change and “things happen” when you travel. If you find you will need us to continue service beyond the contracted period, we request that you advise us as soon as possible. Every effort will be made to accommodate your requests and additional visits will routinely be made at your normal visit fee, however, drop in visits may be substituted for overnight stays. A late request fee may be added. __________
CANCELLATION FEE: Once you have booked our staff we will not book any other clients for that time frame. Consequently we cannot re-book our staff and you will be charged a 50% cancellation fee. __________
HOME SECURITY SYSTEMS: While we are familiar with most home security systems, we cannot be held responsible for alarms being set off. _________
2 Dawg Nite In-Home Pet Care Services Service Agreement / Contract For Pet Sitting Service
2 Dawg Nite is authorized to perform pet and home care services as outlined in the contract. Company agrees to provide the services stated in this contract in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives and relinquishes any and all claims against the company except those arising from negligence or willful misconduct on the part of the company.
2 Dawg Nite is authorized by signature on the contract to seek emergency veterinary care for the client’s pets with release from all liabilities related to transportation, treatment, and expense. Should the specified veterinarian be unavailable, 2 Dawg Nite is authorized to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian. The client agrees to reimburse pet sitter for expenses incurred plus any additional fees for attending to this or any expenses incurred for any other pet food, supplies or home care needed. In the event of the clients delayed departure or early return home, the client is responsible to notify the company representative in sufficient time to avoid the expense of unnecessary visits.
Fees for first-time clients are due in full prior to departure. Established clients are requested to leave payment in full on kitchen counter. Monthly dog walking clients will be billed, and payment in full must be received within 10 days. If applicable, additional assessed fees (i.e. veterinary care, pet transportation, or the need to purchase pet food, kitty litter, etc.) will be billed. In the event of the client’s delayed return, additional visits on this contract shall be billed. There will be a fee of $25 for all returned checks. Service rates are subject to change without notice.
In the event of inclement weather or natural disaster precluding safe travel, 2 Dawg Nite is entrusted to use his/her best judgment in caring for pet(s) and home. 2 Dawg Nite will be held harmless from consequences related to such decisions.
If the primary pet care provider is unable to perform service, the client authorizes 2 Dawg Nite to arrange for another company representative to fulfill responsibilities as set forth in this contract.
The client’s authorization of any other person; including housekeepers, contractors, family members, relatives, or friends and neighbors of any age; to enter the client’s home during this or any future period constitutes a shared-visits arrangement. Access to the home by realtors and prospective buyers must also be disclosed to our company. Because company does not have sole access to the client’s home and does not exercise sole care for the client’s pets, 2 Dawg Nite cannot be held responsible for incidents involving the home or pets during such periods. Accordingly, the client hereby agrees to hold company harmless for any incidents involving the home or the pets during all periods of service that include shared-visits arrangements.
If the client requests that company leave the pet unattended for periods of time in an outside area, either around or near the client’s residence, client hereby agrees to hold 2 Dawg Nite harmless in the event of any injury or death to the pet occurring during the times in which company, as requested by the client, leaves the pet unattended. This may include, but is not limited to, requests to leave dogs unattended on the client’s property, either in an enclosed area or not, a cat left to roam outside of the home and its property, or a pet left in an electronic containment system (invisible fence) which may or may not be operational.
All pets are to be up to date on vaccinations. Should the company representative be bitten or otherwise exposed to any disease or ailment received from the client’s animal, it will be the client’s responsibility to pay all costs and damages incurred by the victim.
2 Dawg Nite cannot accept biting, aggressive, or seriously ill pets. Pregnant pets are accepted on a case-by-case basis. 2 Dawg Nite reserves the right to terminate this contract at any time before or during its term if company, in its sole discretion, determines that the client’s pet poses a danger to the health or safety of 2 Dawg Nite representative. If concerns prohibit pet sitter from caring for the pet, 2 Dawg Nite will contact the client’s emergency contact to provide care for the pet.
The client authorizes this signed contract to be valid approval for future services of any purpose provided by this contract. Pet sitter is permitted to accept telephonic reservations for future service and update pertinent information without additional signed contracts or written authorization. This contract can be terminated at any time for any reason at the request of either party.
My signature on this contract confirms that I have reviewed this Service Contract for accuracy and understand the contents of this document.
Signature:
Date:
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